Refund Policy
At XCLUSIV Digital, our mission is to provide exceptional marketing services tailored to meet the unique needs of our clients. We understand that sometimes circumstances may change, and we are committed to ensuring transparency and fairness in our refund policy. Please review the following guidelines regarding refunds for the services we offer:
Refund Eligibility
To be eligible for a refund, the service must not have been fully completed, and you must provide a valid reason for requesting a refund.
Cancellation Policy
Cancellation by Client Before Service Commencement
Clients may cancel services before the commencement date without incurring any cancellation fees. Any deposits or payments made will be refunded in full.
To cancel a service, clients must notify us in writing at least 2 days before the scheduled start date in order to receive a full refund.
Cancellation by Client After Service Commencement
- If a client wishes to cancel a service after it has commenced, a prorated refund will be provided based on the portion of the service not yet delivered.
- Any non-recoverable costs incurred by XCLUSIV Digital up to the cancellation date will be deducted from the refund amount.
Non-Communication
In cases where the client fails to respond to communication or provide necessary information within a reasonable timeframe, XCLUSIV Digital reserves the right to suspend or cancel services.
Refunds in such cases will be subject to the terms of our cancellation policy.
Handling of Deposits
Deposit Requirements
For certain services, we may require a deposit to secure the client’s booking and initiate the project.
Deposit amounts and payment deadlines will be communicated to the client prior to the commencement of services.
Refund of Deposits
Deposits are refundable according to the terms outlined in our cancellation policy.
Upon completion of the service or cancellation by the client, any remaining deposit funds will be refunded as per the refund process outlined below.
Revisions and Complementary Changes
Complementary Changes are minor adjustments made to a design that do not significantly alter the layout or structure. Examples include adjusting fonts, colors, or sizes of elements.
Revisions involve more extensive modifications to the design, such as redesigning sections or adding new features. They may require more time and effort to implement compared to complementary changes.
At each stage of the service process, drafts will be delivered in accordance with the requirements communicated by the client. Clients are entitled to the complementary changes/revisions communicated prior to service commencement at any stage of the service process.
Once the allocation of complementary changes/revisions has been exhausted, any further changes are considered as ‘revisions’ and a 30 USD charge is applicable per revision.
Non-Refundable Services
Certain services may not be eligible for refunds. These include but are not limited to:
Services that have been fully completed.
Services that have been initiated and are in progress.
Consultation or advisory services where time has been spent and value has been delivered.
Express services and services under $5000 JMD / 30 USD.
Refund Process
To request a refund, please contact our customer support team at info@xclusivdigital.com or (876) 293 – 2639 and provide the following information:
-
Your name and contact details.
-
Invoice or transaction number.
-
Reason for the refund request.
Once your refund request is received, it will be reviewed by our team. We may require additional information or clarification to process your request.
If your refund request is approved, it will be processed within 10 business days, and the refund amount will be credited back to the original method of payment.
Late or Missing Refunds
If you haven’t received a refund within 10 business days after receiving approval for a refund, please contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you still have not received your refund after 10 business days, please contact us at info@xclusivdigital.com or (876) 293 – 2639 for further assistance.
Questions
If you have any questions regarding our refund policy or need further assistance, please contact us at info@xclusivdigital.com or (876) 293 – 2639.
This refund policy is subject to change at the discretion of XCLUSIV Digital. Clients will be notified of any updates or revisions to the policy. For further inquiries or assistance, please contact us at info@xclusivdigital.com or (876) 293 – 2639.